Experts Blog

Talk to a Real Person – Google+ Local Help Desk Goes Live

By Kristi Hagen on Jan 22, 2013 - 12:06 PM

If you've been having issues verifying your business on Google+ Local then you're in for a treat! Google has implemented a help desk to support people like you. The Help Desk currently serves English speakers in the United States. So far, there hasn't been much press about this line of customer support. So, we are unsure if or when there are plans to serve the rest of the Google-using world. In the meantime, we can celebrate the fact that Google+ Local is providing real-time, over-the-phone support!

To access the help form, visit Google Places Help Forum and select I'm having a problem verifiying my listing(s).” Select the option, “I tried PIN verification for a single listing.

google_plus_local_help_forum.png

In the following questions, specify you asked for a postcard and have waited 15 days. You will then have the option of either calling them or completing the form pictured below.

google_plus_local_pin_verification.png

What does this mean for YOU? Google is just making it easier and easier to use their free products. This is also an indication that Google has prioritized having direct relationships with business owners. The best way for Google+ Local to have accurate information is to be in contact with YOU! They are willing and able to help…just a phone call away.