Privacy Policy

We know you care how information about you is used and shared, and we appreciate your trust that we will handle everything carefully and responsibly. This notice describes our privacy policy. By visiting and the rest of Planet Ocean Communications Inc's websites, you are accepting the practices described in this Privacy Notice.

Topics Covered in this Notice

What Personal Information Does Planet Ocean Gather?

The information we gather helps us personalize and continually improve your experience at all of Planet Ocean's domains. Here are the types of information we gather.

  • Information You Give Us: We receive and store any information you enter on one of our Web sites or give us in any other way. You can choose not to provide certain information, but then you might not be able to utilize some of the features. We use the information that you provide for such purposes as responding to your requests, customizing your transactions with us, improving our sites, and communicating with you.
  • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use cookies, and we obtain certain types of information when your Web browser accesses our membership sites.

What About Cookies?

  • Cookies are identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide personalized features.
  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of Planet Ocean membership sites' coolest features, and we recommend that you leave them turned on.

Does Planet Ocean Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. However there may be instances where we are required by law or other mandate to share information in such cases as:

  • Protection of Planet Ocean and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Planet Ocean, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
  • With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

What About Information Security?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

What About Third-Party Advertisers and Links to Other Websites? may include third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called "ad networks" or "network advertisers"), including information about how to opt-out of their information collection.

Which Information Can I Access?

If you choose to enroll as a member to any of our sites, you will be provided the means to view and change any personal information stored with us.

What Choices Do I Have?

  • As discussed above, you can always choose not to provide information although doing so might prevent you from becoming a member, completing a transaction, or utilizing a feature or function of Planet Ocean's membership sites.
  • If you become a member of, you can add or update certain information on your personalized page within our Membership Center. When you update information, we usually keep a copy of the prior version for our records.
  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

GDPR & Privacy Statement

How your data is handled

Personal data is used by, in the processing of your enquiry and during the lifetime of contact between us, including after sales care. Data is not shared, other than in the processing of your enquiry and your privacy is taken very seriously.

Initial telephone leads, email, response forms, newsletter subscription and follow up customer service and where live chat is used on our site, this is handled all in house by Planet Ocean Communication Inc. employees.

Any personal data taken will not be passed on to third parties, unless you specifically request this, in relation to your enquiry. For instance, we also work with a collection of Internet Marketing Specialists and when you specifically request in writing, via email, we or our contractor, will pass your contact details through to them for the purposes of introduction and for them to support you in your marketing needs or for the purpose of a website audit and consultation.

Archiving and storage of data and emails

By the nature of our industry, your contact details may be kept in emails, electronic diary and may also be entered onto a private database facility to track the progress of your enquiry by both us and the Internet Marketing Specialists mentioned above. Email correspondence and electronic diary notes will be kept for the life of the enquiry and subsequently will be archived in case you return in future, in order to service your enquiry, warranty claims, etc. Historic emails are necessary to be kept for customer service and legal reasons, as the enquiries often span several years and once a product has been supplied or quoted for are necessary to be kept for the duration of the use of the product.

You have the right to request deletion of certain classes of data and access to data stored about you and should you wish to exercise your rights, please email below. We will ask for proof of identity before sharing your data, which may include calling you on the telephone number we have for you, or an email from the specified email address we have on record. Where these contact details are no longer available, for instance you have changed email and phone numbers, further proof of identity may be needed before we release private data to you. If you have not purchased from us, or have not commissioned any work through us, and you no longer wish to work with us in the future, and feel that you want your data permanently removed from our electronic format, please contact us as above and we will take appropriate measures to remove records of you from current databases, etc., as required and reasonably possible.

Paper records

We do not keep any paper records as we are a completely paperless company.

Your right to withdraw consent:

For the deletion of your details from our records, where appropriate, please contact at with the subject ‘Data removal request’.

If you wish to see the personal data we hold, please email with the subject ‘Personal Data Request’.

If you have any concerns or questions, please contact us to ask.


Minimal data is kept online regarding your purchase and this is only used in servicing your enquiries. This is never passed to third parties, other than in the servicing of your enquiry or order. Records are kept electronically online and via email correspondence for the lifetime of your custom and for a reasonable time thereafter. You can obtain access to your data and remove this online by logging into your account or by emailing us (see details below). No credit or debit card numbers are stored on our servers or in any other format and transactions are handled through PlugNPay, PayPal, or other specified online payment facility as shown at the checkout.

Examples of Information Collected

Information You Give Us

You provide us with your information mostly when you make a purchase or communicate with customer service. For example, you provide information when you place an order through You provide information in Your Customer Profile - and you might have more than one if you have used more than one e-mail address when shopping with us - whenever you communicate with us by phone, e-mail, or otherwise, and whenever you login using your e-mail address and password.

Automatic Information

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform. The full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information You Can Access

All enrolled members of, you can easily access up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, phone number) and payment settings on their own personal accounts.

Any Further Questions on Privacy Issues can be directed to: Customer Service