How can I get a favorable response from Google regarding a mistaken Google My Business suspension issue?

• I am a long-time SEO consultant with dozens of Google My Business (GMB) clients so I'm usually able to find solutions when I need them. However I could use some help with a pesky problem I'm having and would like to hear your suggestions.

  Google has suspended the GMB for my client who is a criminal attorney in Colorado Springs. The reason for the suspension is due to Quality Issues. The suspension happened about a week ago. In phone calls with Google overseas support, they mentioned the fact the client has an office in a Regus facility — a global company that provides co-working and office space.

  Google's concern is that my client is a mailbox client but in fact he has 3 full-time offices which occupy the entire 11th floor in the 12 story building located in the city centre of Colorado Springs. He's also listed on the building directory in the lobby with a sign at the entryway to the Regus greeting area.

  Back in Jan 2019 Google suspended this same client's GMB but subsequently re-instated it after we sent photos of the signs and offices.

  However, this current suspension is entering its second week. We've had 3 phone calls and exchanged numerous emails with Google. Nothing is happening. Any suggestions?

Answer:

Dealing with Google via overseas support rarely gets problems successfully resolved. We suggest you gather all your "evidence" – photos from the last go around, a copy of the lease they have with Regus, any notes you have from dealing with the issue, etc. – and message @GoogleMyBiz on Twitter explaining the issue and offering to send your evidence. Our experience has shown that Google My Business support is most responsive on Twitter these days so it's the first place we turn with issues.

As I'm sure you know, using a Regus or similar type location carries a risk. Google has been cracking down more on virtual offices. Unfortunately, it sounds like your client has gotten caught up in this. We know of several other instances where lawyers are having similar problems lately. In Google's defense, the legal industry has a long, notorious history of promoting fake offices, so it's easy to understand ...